Users of this website are subject to these Terms of Use, Privacy Policy, Copyright/Trade Mark Notices and Disclaimers as well as other notices posted on this web-site from time to time.

1. INTRODUCTION AND GENERAL

SUNDERLAND SCUBA CENTRE intends to be fair, honest, and open with our customers and hopes that they will be the same with us. Your use of this site or the services provided on it will constitute your acceptance of all the terms and other notices herein. Once accepted, the terms and notices will constitute a binding agreement. The company reserves the right to deny access to a user where there is reasonable suspicion of violation of any law by the user.
We may make genuine mistakes and only ask for the opportunity to correct them if that happens. The following terms are for the sake of clarity and ensuring as far as possible we comply with necessary regulations.

WEBSITE USER CONDUCT - Users of this web site are prohibited from:

• Disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked web site.
• Disrupting, interfering or abusing any other user's enjoyment of the site.
• Obtaining unauthorised access to any part of the site that is restricted from public access.
• Defaming, abusing, harassing, threatening or otherwise violating the legal rights of others.
• Impersonating another person or entity or falsifying anyone's attributions.
• Restricting or prohibiting any other user from using this web site.

LINKS - This website may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, Sunderland Scuba Centre Ltd shall not be responsible for the content, security, availability and privacy practices used by such linked sites.

The linked pages are provided for the convenience of our web site users only and do not constitute an approval of their services or practices.

Links from other web sites to our home page do not require prior permission from us but deep linking into any other page of our site should not be effected without prior permission from us.

SITE SECURITY - Users of this web-site are prohibited from violating or attempting to violate the security of the site or services provided herein. Any such violation may result in liability. Violation of the security of the site and services include, without limitation, the following:

• Accessing secured data or using secured services not intended for the particular user.
• Tampering, hacking, modifying or otherwise corrupting the web site.
• Transmitting material that contains viruses, Trojan horses or worms with the intention of damaging, destroying, disrupting or otherwise impairing the web site functionality or the operation of the site.
• Altering any software or computer data or intentionally enabling others to do so.
• Interfering with, intercepting or expropriating data or information on the web site.

INDEMNIFICATION BY USERS - Users of the company's website agree to indemnify, defend and hold the web site operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor's use of this web site or breach of these terms of use.

LIMITATION OF LIABILITY - The operators of this website will not be liable to users or any third party for any damages however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor's use or misuse of this web site. Where a user is dissatisfied with the site terms or services provided, the sole and exclusive remedy is to discontinue using the site or the services.

PRIVACY POLICY - The Privacy Policy of Sunderland Scuba Centre is incorporated by this reference into this web site terms of use and describes the information collected when you visit this site and how such information is used. Please read the Privacy Policy carefully for more information on this.

APPLICABLE LAW - These Terms of Use shall be governed by and construed in accordance with English Law and any dispute between this company and its web-site users will be settled by English courts.

1.2. SUNDERLAND SCUBA CENTRE  do their best to ensure the accuracy of information on the w SUNDERLAND SCUBA CENTRE website, but there may still be genuine mistakes and you should be aware that images are in any case not always accurate,  for example colours may vary and manufacturers specifications change after the image was created.  If you think that there may be an error please let us know.
1.3. SUNDERLAND SCUBA CENTRE cannot accept any liability for the accuracy or content of any other websites with links into or out from the site.
1.4. We reserve the right to correct errors and omissions in any price or other information without any liability.  An order is accepted when we take payment from an acceptable credit or debit card. If we make a change which affects an order which has been placed and not yet accepted and despatched, we will inform the customer who may then choose to cancel the order without penalty.  No change will apply to any order after it has been accepted and payment taken so that a contract has been created.
1.5. These terms and conditions, and any order form or payment instructions are intended to comprise the whole agreement between SUNDERLAND SCUBA CENTRE and our customers in relation to on-line orders. When placing an on-line order you will be invited to read these terms and acknowledge that you have been made aware of them.  If you have any special requirements or have made any special agreement for a particular order these should be put in the space provided on the on-line order form.
1.6. By using the SUNDERLAND SCUBA CENTRE web site or submitting an on-line order for a product on the SUNDERLAND SCUBA CENTRE web site, customers agree to accept these terms and conditions.
1.7. Nothing in these terms and conditions is intended to remove any of the customer’s statutory rights which cannot be legally removed.  If meaning is uncertain then no term should be read in a way which would remove customer’s statutory rights

2. ACCEPTANCE OF ORDERS
2.1. All orders are subject to product availability.
2.2. All orders are subject to acceptance by us.  Acceptance may be withheld at our absolute discretion. An order is only accepted when we take payment from an acceptable credit or debit card.
2.3. Certain products on the site may only be sold legally to persons over a certain age.  We reserve the right to refuse any order for those products where satisfactory proof of age has not been provided

3. DELIVERY
3.1. Known delivery delays will be advised but please leave up to 30 days for delivery. In stock items will generally be dispatched the same day for next day or 48 hour delivery depending on product type and carrier used.   Some out of stock products may take longer. Any delivery date notified will be an estimate only. We shall not be liable for delays caused by matters outside our control.  If you specify or agree that you will accept delivery of part of an order whilst we wait for the remainder to come into stock there MAY be additional delivery charges which you will be notified of and asked to accept before despatch. If we cannot agree the delivery charge no contract will be made and the order can be cancelled by either you or SUNDERLAND SCUBA CENTRE with no penalty or liability on either side.
3.2. Do not accept delivery if the packaging appears damaged unless you have the opportunity to inspect the goods first and accept that they are undamaged. If it appears damage may have occurred to the goods in transit please notify the carrier and SUNDERLAND SCUBA CENTRE as soon as possible.
3.3. The standard delivery cost is based on the actual cost of various carriers used. If you would like your goods shipped by another specified method you must make this clear at time of ordering and agree the charge for delivery. Please note that there are some countries that we do not ship to. Some carriers will not accept some product categories especially, for example, cylinders, knives or some batteries.
3.4. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered.
3.5. For UK couriered consignments we reserve the right to make an additional charge for redirection to address other then the delivery address specified in your order.

4. PAYMENT
4.1. Payment is not automatically deducted from your card when an order is made and payment details provided. Payment will normally be debited from your card manually when the order is ready to be packed for despatch.
4.2. Our website prices will be displayed in pounds sterling. It should be noted that your payment card will be debited in pounds sterling. Your card provider may convert to the currency of your account. You may use MasterCard, Visa, Switch credit or debit cards.
4.3. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not authorised to use or anything else we find suspicious. This is for the protection of genuine customers.
4.4. Credit or Debit card is the standard form of payment for on-line orders from SUNDERLAND SCUBA CENTRE. Any other form of payment may be subject to special terms.
 
5. PROPERTY
5.1. Property in the goods shall pass to you provided your payment has cleared and the goods have been delivered.
5.2. SUNDERLAND SCUBA CENTRE asserts all of its intellectual property rights in all of its promotional materials and trademarks.

6. WARRANTIES AND LIABILITIES
6.1. All products supplied by SUNDERLAND SCUBA CENTRE will conform to all relevant British and European standards as far as SUNDERLAND SCUBA CENTRE can ascertain. Sunderland Scuba Centre has used utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. The firm, however, takes no responsibility for any errors or omissions.
6.2. All products are supplied with a full UK guarantee.
6.3. SUNDERLAND SCUBA CENTRE accepts no liability for any defect arising from fair wear and tear, wilful damage, negligence, and abnormal use, failure to follow manufacturer's instructions, misuse or alteration of the goods.
6.4. It is your responsibility to ensure, before ordering, that the intended user will have the correct training, experience, and qualifications if required from a recognised training organisation, for using the ordered items. Improper use of some of the equipment sold by SUNDERLAND SCUBA CENTRE is potentially hazardous. Anyone using the equipment must accept responsibility for using the equipment safely and assume the risks and liability for any damages which may result from its use.
6.5. If a product is delivered which is faulty or not as specified on your order it may be returned for a full refund of the price of the product. Please see the section about returning goods which follows.
 
7. RETURNING UNWANTED, OR WRONG SIZE, OR FAULTY GOODS
7.1. Before returning any product for whatever reason, SUNDERLAND SCUBA CENTRE must first be notified and the method of return agreed. When returning goods please enclose your contact details including a day time phone number, credit card details a note of why the goods are being returned and your receipt.
7.2. Faulty or incorrect goods. If any goods are faulty or not as ordered (including goods not the size you ordered) please contact SUNDERLAND SCUBA CENTRE immediately on discovering the fault.  Faulty goods can be returned to us for a refund (please see 7.1 above).  The order will be cancelled. If replacement is required you may make a new order. Please note that any faults discovered after the item has been used may require the goods to be returned to the manufacturer for warranty confirmation before a refund can be processed.
7.3. Goods unwanted because you ordered the wrong size or for any other reason and your right to cancel. The distance selling regulations apply to orders based on information on the web site if they are placed on-line and delivery is in the E.U.  This means that you may cancel your order, for any reason, at any time up to seven working days after you have received the products, and receive a refund within 30 days of giving notice of cancellation. If you cancel the order you will be required to return the products to us (Please see 7.1 above). You will be responsible for the cost of return carriage for cancelled orders where the goods are as ordered.  Until the goods are returned you have a duty to take reasonable care of the goods. If replacement is required you may make a new order.
7.4. Goods which have been Customised, Personalised or Made to Measure. Paragraph 7.3 above does not apply to goods made to the customer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, (see Para 1.7 above).
7.5. A 20% re-stocking fee will apply, and post and packing cost of returns will be at the customers own expense,  for items returned because they are unwanted or because they were specified incorrectly in the order if they have been ordered by us specially for the customer.

8. EXPORT
8.1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that it is legal to ship the product to the destination country and use it.
8.2. Paragraph 7.3 above does not apply to goods delivered outside the E.U.
8.3. Consignments despatched to addresses outside of the UK will only be sent to the registered billing address as held your credit card company.

9. OTHER
9.1. You are not entitled to assign or transfer any of your rights or obligations under these terms and conditions.
9.2. These terms and conditions shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
9.3. If any of these conditions is invalid or unenforceable the validity of the other conditions will still apply as far as possible.